Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

 

	Consistently Ranked Science’s Top Employer Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we’ve been named the No. 1 company to work for in the biopharma industry in Science’s Top Employers survey for four years in a row.

 

A Certified Great Place to Work® We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

 

Imagine a dynamic strategy that dedicates greater talent, creativity, and technology to drive the innovative HCP and patient support for appropriate patients to start and stay on their medications. Enhancing critical capabilities around the patient and HCP experience “post prescription” is the exact vision of the Insmed Patient Support Program and the reason we are seeking top talent for the role of Director, Case Management. Patients are the core of what we do here at Insmed, and we are looking for top talent to help build, design, implement, and run dynamic end-to-end patient support offerings. Do you want to be part of a team that puts patients first and puts a strong focus on patient-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional team members? If so, we want to hear from you! As Director of Case Management, you will be a key member of the Patient Services Leadership Team, responsible for leading the pull-through of the Patient Support Program design and service offering. Specifically, the candidate will have the responsibility of leading our internal case management team. They will be responsible for a team of first-line managers who directly supervise case managers responsible for supporting patients through their treatment journey. The role will be responsible for defined KPIs and goals for in-line therapy while preparing for potential new launch products. This position reports to the Head of Patient Services and will be remote.

Additional representative responsibilities will include, but not necessarily be limited to, the following: Deliver upon an industry leading Patient Support Program with oversight of the Case Management Team, through aligned and synchronized Patient Services and Channel Strategies:

• Be an inspiring and strategic leader of a high-performing, innovative Patient Services Case Management organization
• Serve as a key member of the Patient Services leadership team and partner with peers to provide a comprehensive patient support program
• Develop and maintain a patient-centric, collaborative and inclusive culture within the team and with cross-functional partners
• Deliver on defined KPIs and goals; evolve and refine performance metrics as necessary
• Drive necessary change-management efforts to support operational changes, systems enhancements, and team growth
• Work closely with other Market Access and Patient Services team members to ensure excellence in execution and program alignment to organizational goals
• Implement, in collaboration with Marketing, Market Access, Sales, Compliance and Patient Advocacy, appropriate access solutions to help enable timely patient access to therapy
• Partner with IT and other Patient Services team members in the design and maintenance of critical information systems and patient care coordination platform supporting patient services
• Responsible for driving team training initiatives, including evolution of training program to provide consistency, and streamlined approach
• Support maintenance of program documentation, including SOPs, Business Rules, etc.
• Proactively adjust programs and solutions to continuously improve Patient and Customer experience
• Ensure employee engagement and development by embedding Insmed’s culture and values within the team
• Collaborate with cross-functional Insmed leaders (Market Access, Field Sales, Legal, Compliance, Commercial Effectiveness) to achieve shared business objectives in a compliant manner
• Ensure program compliance with HIPAA and other relevant laws and regulations
• Auditing and monitoring case manager calls and reports for quality and insights and coach accordingly

Qualifications:

• 5+ years of Patient Services experience in a biopharmaceutical company
• 5+ years in a leadership position
• Bachelor’s degree required
• Rare and/or specialty disease experience preferred
• Product launch experience in patient services preferred
• Proven supervisory experience in recruiting, hiring and leading teams comprising of front-line managers, Leaders, Case Managers/Care Coordinators, and other relevant support staff to support patients and caregivers preferred
• Consistent record of success through teamwork and execution
• Exceptional learning agility
• Ability to think strategically to continuously improve processes
• Demonstrated leadership and coaching skills
• Guide understanding of access programs for specialty pharmaceuticals with particular focus on orphan diseases
• Experience with HUB/call center technology platforms from CRM to Case management systems and tools used to manage patient services centers
• Experience in patient adherence program design and management
• Must have excellent communication skills (verbal and written) and program management skills
• Highly organized with a strong attention to detail, clarity, accuracy, and conciseness
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Travel will be approximately 25%
• Must successfully exhibit Insmed’s five (5) core corporate competencies of: Collaboration, Accountability, Passion, Respect and Integrity; along with any other position-specific competencies.
• Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace.

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At Insmed, we’re committed to investing in every team member’s total well-being, now and in the future. Our benefit programs vary by country but we offer the following to all Insmed team members, regardless of geographic location:

• Flexible approach to how we work
• Health benefits and time-off plans
• Competitive compensation package, including bonus 
• Equity Awards (Long-Term Incentives)
• Employee Stock Purchase Plan (ESPP)

 

For more information on U.S. benefits click here.

 

 

Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

 

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

 

Applications are accepted for 5 calendar days from the date posted or until the position is filled.