Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

 

	Consistently Ranked Science’s Top Employer Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we’ve been named the No. 1 company to work for in the biopharma industry in Science’s Top Employers survey for four years in a row.

 

A Certified Great Place to Work® We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

 

Imagine a dynamic strategy that dedicates greater talent, creativity, and technology to drive the innovative HCP and patient support for appropriate patients to start and stay on their medications. Enhancing critical capabilities around the patient and HCP experience “post prescription” is the exact vision of the Insmed Patient Support Program and the reason we are seeking top talent for the role of Associate Director, Patient Support Specialist Team. Patients are the core of what we do here at Insmed, and we are looking for top talent to help build, design, implement, and run dynamic end-to-end patient support offerings. Do you want to be part of a team that puts patients first and puts a strong focus on patient-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional stakeholders? If so, we want to hear from you! The Associate Director, Patient Support Specialist Team will oversee the activities of the Patient Support Specialist (PSS) team to support exceptional patient care aligned to Insmed’s values. This role will be responsible for monitoring workflow and trends, identifying opportunities for operational efficiencies and modeling tight collaboration across the organization. They will inspire and develop their team, fostering a culture of growth and collaboration. This position reports to the Director, Patient Services Operations and will be located within a commutable distance of our Bridgewater, NJ headquarters facility. This is considered a remote role, but will be managing a team centered in NJ to allow for occasional purposeful, in-person engagements.

Deliver upon an industry leading Patient Support Program with leadership of a Patient Support Specialist Team.Key Responsibilities: Team Leadership: 

• Oversee a remote-based PSS team, providing feedback, coaching and guidance, with a focus on development and culture. 
• Inspire and motivate team members to achieve their best performance. 
• Ensure that the team adheres to program guidelines and relevant regulations, including HIPAA and patient privacy. 
• Foster a collaborative and positive work environment that emphasizes patient-centric care. 
• Enable attainment of pre-defined service levels and key performance indicators.
• Conduct one-on-one meetings with Case Managers to regularly review performance and foster employee development.
• Lead regularly scheduled team meetings to facilitate case discussion, sharing of best practices, areas for program improvement, etc.
• Conduct audits on team’s work, including calls and system management; hold weekly sessions with team to share feedback and best practices.

Program Management: 

• Responsible for administrative team management (i.e., inbound workflow, scheduling, caseload and task completion). 
• Monitor the triage process to network Specialty Pharmacies based on business rules and requirements. 
• Partner with internal stakeholders and external vendors to support the patient journey.   
• Develop and implement strategies to achieve Patient Support Program goals through operational efficiencies and exceptional patient and HCP experience. 

Process Improvement: 

• Identify trends in the enrollment process and execute on actionable insights and solutions to enhance processes. 
• Collaborate cross-functionally to ensure processes are followed according to business rules and policies. 
• Recognize opportunities for improvement and implement innovative solutions to enhance service levels and program efficiency. 

Compliance and Reporting: 

• Ensure accurate and thorough documentation of patient information within the Patient Engagement Platform. 
• Maintain compliance with all program guidelines and relevant regulations. 

Collaboration and Communication: 

• Participate in regularly scheduled team meetings and events. 
• Collaborate and communicate effectively with key internal and external stakeholders. 
• Demonstrate commitment to putting patients first in all interactions and decisions. 

• People Development: 
• Ability to drive employee satisfaction through engagement activities and an empowering leadership style.
• Develop and implement training programs to enhance the skills and knowledge of the PSS team. 
• Provide opportunities for professional growth and career development. 
• Foster a culture of continuous learning and improvement.

Position Requirements (Required and/or Preferred Skills, Experience and Education):

• Bachelor’s degree required. 

• Minimum of 5 years’ experience in patient support services, case management, or healthcare administration. 

• Minimum 2 years’ experience in a leadership role, preferably leading a remote team. 
• Proven strong leadership, management, coaching and mentoring skills.

• Strong interpersonal skills and ability to work cross-functionally. 

• Excellent written and oral communication skills. 

• Proven success in a fast-paced, dynamic environment. 

• Patient-focused with a strong commitment to delivering exceptional care. 
• High emotional intelligence in combination with curiosity and forward-thinking perspectives.

• Creative problem solver with the ability to multi-task and ensure seamless experience amongst a variety of stakeholders. 

• Must demonstrate Insmed’s core values: Collaboration, Accountability, Passion, Respect, and Integrity. 

Travel:During pre-launch/launch phase: up to 35%; status quo business needs: up to 25% travel ·       Remote, within a commutable distance of posted region#LI-JT1

$139,000 - $195,200 a year

At Insmed, we’re committed to investing in every team member’s total well-being, now and in the future. Our benefit programs vary by country but we offer the following to all Insmed team members, regardless of geographic location:

• Flexible approach to how we work
• Health benefits and time-off plans
• Competitive compensation package, including bonus 
• Equity Awards (Long-Term Incentives)
• Employee Stock Purchase Plan (ESPP)

 

For more informaion on U.S. benefits click here.

 

 

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

 

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

 

Applications are accepted for 5 calendar days from the date posted or until the position is filled.