Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

 

	Consistently Ranked Science’s Top Employer Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we’ve been named the No. 1 company to work for in the biopharma industry in Science’s Top Employers survey for four years in a row.

 

A Certified Great Place to Work® We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

 

This role will provide leadership and management oversight of multiple teams within Patient Services (Field Access, Case Management, Operations and This role will provide leadership and management oversight of multiple teams within Patient Services (Field Access, Case Management, Operations and external patient education support) that engage and support patients across Insmed’s Respiratory Franchise. This leader works closely with other cross-functional teams and advises outside agencies and third-party partners to drive program performance.

If you are passionate about patients and people, we would love to hear from you! We offer a collaborative and dynamic work environment where you will have the opportunity to make a meaningful impact on the professional growth of Patient Services Team members and deliver an exceptional patient experience.The Executive Director, Head of Patient Services will lead a multi-faceted team of professionals to execute the patient strategy in the US and support Insmed in its next stage of growth. This person will play a central role in building the company’s success and will be a critical part of the Market Access Leadership Team.In this leadership role, you will partner with cross-functional teams to lead the planning and execution of our patient support program. The role is responsible for leading the Patient Services function (Field Access, Case Management, Patient Services Technical Operations and external patient education support) for Insmed’s Respiratory Franchise, with a focus on the current commercialized brands as well as successfully launching future company assets.The role requires a self-starter who is highly driven, collaborative, and can lead with influence in a matrix organization. They should be an expert in patient support strategy with deep leadership experience.Responsibilities (Essential Role Responsibilities):

• Proven experience in implementation and execution of patient support solutions, leading access and case management functions, including system/technology expertise and vendor engagement/oversight
• Strong leadership experience with ability to coach, develop and mentor team members
• Collaborate with internal team members (Marketing, Sales, Advocacy, Market Access, Commercial Effectiveness, Compliance, Legal and Finance) to ensure intentional cross-functional planning and execution
• Lead a tailored patient support program to enable an outstanding customer experience and timely patient access
• Actively contribute to annual brand planning and budgeting processes
• Engage within Market Access team and cross-functionally to drive strategic vision and focus around all aspects of patient and HCP support aligned to Patient Services mission
• Key collaborator and trusted advisor with Commercial leaders
• Drive, develop and execute patient support strategies aligned to patient needs and business objectives
• Optimize and fortify alignment and integration within the centralized Patient Services team to achieve seamless collaboration and outcomes
• Lead program needs, performance, cost and outcomes to best allocate resources appropriately
• Accountable for the success of Insmed’s Patient Support Program to follow legal, regulatory and compliance standards
• Own the strategy to consistently monitor performance and conduct analyses for program updates and innovations
• Demonstrate and instill empathetic attitude to ensure “patient first” approach and focus across the team
• Optimize efforts to improve the team’s overall strategy, direction, operational processes and tools
• Direct program content and tactical alignment to the patient journey to ensure that the program’s approach aligns both strategically and tactically to patient needs and business objectives

Position Requirements (Required and/or Preferred Skills, Experience and Education):

• Bachelor’s degree required, MBA and/or relevant post graduate qualifications preferred
• 10+ years of pharmaceutical industry experience with at least 8 years leading people
• Strong leadership, communication and presentation skills required
• Demonstrated ability to lead, mentor, develop and influence in a rapidly changing environment
• Knowledge of applicable regulations and standards affecting pharmaceutical products, including applicable federal, state and local regulations
• Excellent analytical, negotiation and problem-solving skills

Travel: Remote-based role with up to 50% travel based on business needs to support a remote-based team located throughout the US.#LI-SK1#LI-Remote

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At Insmed, we’re committed to investing in every team member’s total well-being, now and in the future. Our benefit programs vary by country but we offer the following to all Insmed team members, regardless of geographic location:

 

• Flexible approach to how we work
• Health benefits and time-off plans
• Competitive compensation package, including bonus 
• Equity Awards (Long-Term Incentives)
• Employee Stock Purchase Plan (ESPP)

 

For more information on U.S. benefits click here.

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

 

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

 

Applications are accepted for 5 calendar days from the date posted or until the position is filled.