Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

The Patient Support Specialists at Insmed plays a crucial role in the Patient Support Program, focusing on the intake of Program Enrollment Forms and providing administrative support to the team. This position involves collaboration with Patient Services partners, including Specialty Pharmacies, to ensure a seamless patient experience. The PSS is responsible for data entry, triaging documentation, and supporting the Patient Services Case Manager team throughout the patient treatment journey. The role requires dedication to compliance with program guidelines and regulations, emphasizing a patient-first mentality.

Additional representative responsibilities will include, but not necessarily be limited to, the following:

• Complete intake process and data entry for all documents received into the Patient Support Program
• Triage documentation to appropriate parties based on defined requirements
• Document updates from specialty pharmacy on patient status of pending patient cases
• Support Patient Services Case Manager team with daily tasks and assigned patients, starting with welcome, onboarding, treatment initiation, continuation, and leading up to their treatment completion using phone or platform systems to move case progression along accordingly
• Successfully deliver upon patient support program goals
• Identify trends in enrollment missing information
• Participate in regularly scheduled team meetings; and team events
• Recognizes opportunities for improvement, concerns or issues, and identifies solutions
• Follow all requirements associated with compliance to guidelines and relevant regulations, including HIPAA and patient privacy
• Demonstrate dedication to putting patients first in everything you do Understand a patients support needs, and interaction preference to deliver a personalized patient experience that helps them complete their treatment as prescribed by the HCP (Healthcare Provider)
• Responsible for detailed and thorough documentation of information in the Patient Engagement Platform
• Collaborate cross functionally to ensure processes are followed according to business rules and policies
• Report any adverse events and/or product quality complaints with 24 hours of awareness to appropriate departments within Insmed

Position Requirements (Required and/or Preferred Skills, Experience and Education):

• Qualifications 2+ years of experience in patient data entry responsibilities in the healthcare field OR equivalent experience
• Bachelor’s degree preferred or equivalent experience required
• Reimbursement experience is a plus
• Ability to run high volume data entry function
• Shown success in a fast-paced environment
• Attention to detail and process-oriented
• Strong interpersonal skills
• Patient focused
• Excellent written and oral communication skills
• Ability to work cross-functionally and collaboratively
• Self-motivated with a sense of urgency
• Creative problem solver
• Ability to multi-task and ensure seamless experience amongst a variety of collaborators
• Must successfully exhibit Insmed’s five (5) values: Collaboration, Accountability, Passion, Respect, and Integrity; along with any other position specific competencies.
• Individuals must demonstrate the ability to interact in a dynamic and culturally diverse workplace

We’re committed to investing in every team member’s total well-being, now and in the future. We offer a competitive total-rewards package to all employees around the world, including:

• Flexible approach to where and how we work, regionally based
• Competitive compensation package including bonus 
• Stock options and RSU awards
• Employee Stock Purchase Plan (ESPP)
• Flexible Vacation Policy
• Generous paid holiday schedule and winter break 

ADDITIONAL U.S. BENEFITS:

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of pet, legal, and supplemental life insurance
• Flexible spending accounts for medical and dependent care
• Accident and Hospital Indemnity insurance
• Employee Assistance Program (EAP)
• Mental Health on-line digital resource
• Well-being reimbursement
• Paid leave benefits for new parents
• Paid time off to volunteer
• On-site, no-cost fitness center at our U.S. headquarters

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.