Insmed Incorporated

Director, Customer Insights

Job Function

Company Description

About Insmed!


Insmed understands that its most valuable resource is its employees. We place great value on the unique skills, talents and qualities that each of our employees brings to our company. We are building a world-class team with a focus on innovation, teamwork and the desire and ability to change the way our patients live.

Insmed is a fast-paced, high-energy organization that seeks talented individuals who are leaders in their respective functional areas of expertise, who are creative problem solvers and who have the desire to make a difference.


About the Role!


A unique opportunity for an inquisitive, excellence driven, and strategic leader with developing customer insights & market research capabilities to join a fast paced, innovative, biotech company focused on rare diseases. This position will be located at our Bridgewater, NJ headquarters location.


The Director, Customer Insights will have responsibility to design, manage and execute strategic and tactical customer insight projects and activities. Reporting to the Senior Director, Commercial Effectiveness, the Director, Customer Insights will be a key member of the Commercial Effectiveness team, and will partner closely with Marketing, Medical Affairs, and Market Access colleagues.

The role of Director, Customer Insights is to lead the design and execution of primary and secondary market research that spans multiple products and indications for the Commercial organization. He/she will be responsible for delivering high quality business insights into Insmed’s current and future product portfolio and relevant competitors. This individual will work closely with marketing and analytics teams to design strategic and tactical research plans to address business questions, inform strategy development and support portfolio planning. Responsibilities include planning and management of primary market research studies, integration of secondary data, tracking competitive landscape and presenting insights to cross-functional teams and senior management. She/He will serve as an internal consultant to senior leadership by providing strategic insights into Insmed’s target markets, thereby helping key internal stakeholders make informed strategic decisions. This individual will partner closely with key internal stakeholders (Marketing, Sales, Commercial Effectiveness, IT, Commercial Operations, Patient Services, Legal, Compliance) to accomplish the responsibilities of this role.


  • Anticipate and identify customer insights needs, collaboratively with commercial colleagues, to help inform key business decisions and track performance
  • Conduct the design & execution of primary qualitative and quantitative market research projects, including defining the research objectives, framing critical business questions, developing market research approach, managing the study through vendors or internally, analyzing and interpreting the statistical analyses(e.g. factor analysis, discriminate analysis, perceptual mapping, and conjoint analysis) and communicate the results.
  • Develop and implement new innovative customer insights tools, techniques and processes, including advanced methodologies and analytic tools which reflect best practices.
  • Partner with commercial team on customer segmentation, brand development, pricing, market strategies, and patient services to drive the success of current and future products.
  • Integrate primary market research insights with secondary data findings to build a comprehensive and holistic understanding of the marketplace and key business issues
  • Contribute to the development of competitive intelligence activities including landscape tracking and congress CI strategy.
  • Understand, synthesize and integrate secondary data to create full therapeutic area insights.
  • Quickly become an expert in relevant therapeutic areas, related commercial products, and assets in development to ensure accurate data interpretation and become a trusted strategic partner to key internal stakeholders.
  • Synthesize research findings to inform pre-launch marketing strategies and portfolio planning
  • Ensure cross functional communication and alignment to maximize impact of insights on business strategy.
  • Process, mine and analyze primary data sets for value-add insights.
  • Perform other duties as needed.


About You!


Knowledge & Experience:

  • Experience designing and managing market research, both qualitative and quantitative, required
  • Experience with the management of budgets and agencies/vendors
  • Product launch experience preferred
  • Proven record of success through teamwork and execution
  • High learning agility
  • Excellent communication (verbal and written) and primary market research management skills
  • Ability to understand, translate and integrate primary market research into actionable insights to drive decision-making is required
  • Expert knowledge of and experience with primary market research tools and techniques
  • Highly organized with a strong attention to detail, clarity, accuracy and conciseness
  • Highly proficient in Microsoft Office (Word, Excel, PowerPoint), and analytical tools (e.g. SPSS)


  • BS/BA degree in business, marketing, statistics, mathematics or related field is required; MBA, MS or other advanced degree preferre
  • Minimum 10 years of progressive experience in strategic consulting, market research, or business development in the biopharmaceutical industry is required
  • Orphan disease experience preferred


  • Demonstrated capability to proactively identify, frame and communicate pertinent insights from an array of research inputs in order to derive key opportunities that will guide the commercial business.
  • Detailed understanding and mastery of patient‐level data (e.g., EMR, primary research chart audits, claims, etc), and ability to work closely with agencies and partners to ensure high quality deliverables
  • Able to effectively present meaningful business opportunities and challenges in strategic terms across all levels of organization (i.e. Executive leadership)
  • Excellent collaborative, consultative and solution minded approach working across multiple functions to lead, influence and persuade, without direct authority, through crisp oral and written communication anchored in sound business logic
  • Strong and agile team player able to adapt and execute based on evolving business needs  


  • Must successfully exhibit Insmed’s five (5) core corporate values: Passion, Accountability, Collaboration, Integrity and Respect; along with any other position specific competencies.
  • Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace.

Additional Information

Travel Requirements:

  • Travel will be minimal – 10%
  • Insmed is an Equal Opportunity Employer and will judge all applicants based on their qualifications for the job, without regard to race, color, sex, religion, national origin, age, disability or any other characteristics protected by applicable federal, state or local law.
  • Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.
  • Please note that we review every submission and we will keep all submissions on file for six months. Insmed is an Equal Opportunity Employer.




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